Shipping and Return Policy
At Stazione, we are dedicated to offering you a seamless shopping journey, which includes clear shipping and return policies. Kindly review the following guidelines pertaining to shipping and returns:
Shipping Policy:
Processing Time: Orders are typically processed and dispatched within 1-3 business days from the date of purchase. During periods of high volume, processing times may be slightly extended, but we strive to ensure timely order fulfillment.
Shipping Methods: We provide a range of shipping methods to suit your needs, including standard and expedited options. Shipping costs and delivery times may vary based on your location and the selected shipping method.
Tracking Information: Upon shipment of your order, you will receive a confirmation email containing tracking details. This enables you to monitor the progress of your delivery and estimate its arrival date.
International Shipping: We presently offer international shipping to select countries. Please note that international orders may be subject to customs clearance procedures, which may cause delays beyond our control.
Shipping Charges: Shipping charges are determined by the weight of your order, destination, and selected shipping method. The exact shipping cost will be presented during the checkout process for your review before finalizing your purchase.
Return Policy:
Eligibility: Our goal is for you to be completely satisfied with your Stazione purchase. If for any reason you are dissatisfied, you may return eligible items within 30 days of receipt for a full refund or exchange, provided they are in their original condition with attached tags.
Return Process: To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with a return authorization and instructions for sending back the item(s). Please ensure that the item(s) are securely packaged to prevent damage during transit.
Refund Processing: Once we receive and inspect the returned item(s), we will process your refund or exchange within 3-5 business days. Refunds will be issued to the original payment method used for the purchase.
Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of your item(s).
Exclusions: Certain items, such as personalized or customized products, lingerie, and swimwear, may not be eligible for return due to hygiene reasons or other restrictions. Please refer to the product description or contact us for clarification before making your purchase.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to promptly address the issue and provide a replacement or refund as necessary.
We trust that this Shipping and Return Policy offers clarity and reassurance regarding your Stazione shopping experience. Should you have any further inquiries or concerns, please feel free to contact our customer support team for assistance. Thank you for choosing Stazione for your fashion needs!
